CS Gaming Hub

1. General Refund Policy

CS Gaming Hub offers refunds under specific conditions for our digital products, premium content subscriptions, and coaching services. We believe in fair and transparent business practices and will honor refund requests that meet our eligibility criteria.

1.1 Eligibility for Refunds

We offer refunds based on the type of product or service purchased:

• Digital Products and Guides: Eligible for refund within 14 days of purchase if unused or unaccessed.
• Premium Memberships: Eligible for refund within 7 days of purchase if less than 20% of content has been accessed.
• Coaching Services: Eligible for refund up to 24 hours before the scheduled session.
• CS2 Trading Tools: Eligible for refund within 48 hours of purchase if software has not been downloaded or activated.
• Event Tickets: Eligible for refund up to 7 days before the scheduled event.

2. Conditions for Refunds

To qualify for a refund, the following conditions must be met:

2.1 Digital Products and Guides

• Refund request must be submitted within 14 days of purchase
• The product must not have been downloaded, accessed, or used
• For skin guides and investment reports, the information must not have been viewed

2.2 Premium Memberships

• Refund request must be submitted within 7 days of initial subscription
• No more than 20% of premium content can have been accessed
• For monthly subscriptions, pro-rated refunds may be issued for unused portions if cancellation is requested before the next billing cycle

2.3 Coaching Services

• Cancellation must be made at least 24 hours before the scheduled session
• No-shows or cancellations with less than 24 hours' notice are not eligible for refunds
• Sessions that experience technical difficulties on our end will be rescheduled or refunded

2.4 Event Tickets

• Refund requests must be made at least 7 days before the scheduled event
• Late cancellations may receive partial refunds at our discretion
• If an event is canceled by CS Gaming Hub, full refunds will be automatically processed

3. Non-Refundable Items

The following purchases are generally not eligible for refunds:

• Products that have been downloaded, accessed, or used
• Services that have already been rendered
• Custom-developed trading strategies or personalized content
• Promotional bundles or heavily discounted items marked as "final sale"
• Purchases where fraud or violation of our Terms of Service is suspected
• Gift cards or promotional credits

However, exceptions may be made in cases of significant service issues or product defects at our discretion.

4. Refund Process

To request a refund, please follow these steps:

4.1 Submitting a Refund Request

1. Log in to your CS Gaming Hub account
2. Navigate to the "Order History" section in your account dashboard
3. Locate the order you wish to request a refund for
4. Click the "Request Refund" button and complete the refund request form
5. Provide a reason for your refund request

Alternatively, you can email refunds@csgaminghub.com with your order number, purchase date, and reason for requesting a refund.

4.2 Refund Processing Time

Refund requests will be reviewed within 3-5 business days. Once approved:

• Credit card refunds typically appear on your statement within 5-10 business days
• PayPal refunds are typically processed within 1-2 business days
• Bank transfers may take 7-14 business days to appear in your account
• Alternative payment methods may have different processing times

5. Refund Method

Refunds will generally be issued using the original payment method:

• Credit card purchases will be refunded to the same card
• PayPal purchases will be refunded to your PayPal account
• Bank transfers will be returned via bank transfer
• Cryptocurrency payments will be refunded in site credit or the original currency, depending on feasibility

In certain cases where the original payment method is unavailable or impractical, we may issue refunds in the form of site credit or an alternative payment method agreed upon with the customer.

6. Partial Refunds

In some cases, partial refunds may be issued:

• When a portion of a service has already been delivered
• For subscription services where part of the subscription period has elapsed
• When promotional bundles are returned but some components have been used
• When late cancellations are made for events or coaching sessions

The amount of a partial refund will be determined based on the value of the unused portion of the product or service, less any applicable administrative fees.

7. Special Circumstances and Exceptions

We understand that special circumstances may arise. The following exceptions may be considered:

7.1 Technical Issues

If you experience significant technical issues that prevent you from accessing or using our products or services as intended, please contact our support team at support@csgaminghub.com. We will attempt to resolve the issue and may offer a refund if the problem cannot be fixed.

7.2 Service Interruptions

If our services experience significant downtime or interruptions, we may offer partial or full refunds for the affected period at our discretion.

7.3 Product Quality Issues

If you believe a product does not meet the quality standards described in its listing, please contact us with specific details about the issues. We will review these cases individually and may offer refunds, replacements, or alternative solutions.

8. Contact Information

For any questions or concerns regarding our Refund Policy, please contact us:

• By email: refunds@csgaminghub.com
• By phone: +441625572677 (Monday-Friday, 9am-5pm GMT)
• By mail: CS Gaming Hub Ltd, 5 Jason Valley, Port Becky SE1 7DB, United Kingdom

We aim to respond to all refund inquiries within 2 business days.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We encourage customers to regularly review this policy for any updates. Significant changes will be communicated via email to registered users.